Privacy Policy

At La Curadiña Hotel Resort, we are fully committed to being compliant with General Data Protection Regulation (GDPR) and protecting users’ privacy, and we value your privacy and are committed to protecting your personal data.  This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us, in compliance with GDPR.

1. Information We Collect

We may collect and process the following personal data when you interact with our website or services:

  • Personal Identification Information: Name, email address, phone number, postal address, date of birth, and passport details (for bookings).
  • Payment Information: Credit card or other payment details, processed securely via third-party payment providers.
  • Booking Information: Details related to your reservation, including room preferences, special requests, and travel information.
  • Website Usage Information: IP address, browser type, device data, and pages accessed, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your reservations and bookings.
  • To communicate with you regarding your stay, promotions, and offers.
  • To improve our website functionality and the quality of our services.
  • To comply with legal obligations and protect our legitimate interests, such as fraud prevention and risk management.

3. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

  • With service providers (e.g., payment processors, booking platforms) who assist us in delivering our services.
  • In compliance with legal obligations or to protect the safety and security of our guests, staff, and property.
  • With your consent, when necessary, for specific purposes such as marketing or promotional offers.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example, we retain booking details for tax and accounting purposes as required by law.

5. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies in your information.
  • Request the deletion of your personal data, subject to legal obligations.
  • Withdraw your consent to data processing at any time, for future communications.
  • Opt out of marketing communications by following the unsubscribe link in our emails.

6. Security of Your Data

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure payment processing systems.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website traffic. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we encourage you to review it periodically.